SHIPPING & RETURNS
Shipping Policy
At Serenite Jones Enterprise, we prioritize your satisfaction and strive to provide seamless shipping services. Our products are carefully packaged to ensure they arrive in perfect condition. We offer various shipping options to suit your needs, with clear information on costs and delivery times.
For any inquiries about your order or our shipping practices, please feel free to reach out. We’re here to ensure that you have a pleasant shopping experience, and we appreciate your trust in us.
Return & Exchange Policy
Sultry Puckers by Serenité Jones
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
During launches or high-volume periods, processing times may extend slightly.
You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Delivery times are estimates and may vary due to carrier delays.
Shipping Address Accuracy
Please ensure all shipping details are correct at checkout.
Sultry Puckers is not responsible for:
Incorrect or incomplete addresses
Packages marked as delivered by the carrier
Lost or Delayed Packages
If your package is delayed or lost, please contact the shipping carrier first using your tracking number.
If further assistance is needed, contact us at:
[Insert Business Email]
Returns & Exchanges Policy
Final Sale – Cosmetic Safety Policy
Due to hygiene and safety regulations, all lip products are FINAL SALE and cannot be returned or exchanged.
This policy ensures the integrity, cleanliness, and safety of every product we deliver.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, you must contact us within 48 hours of delivery.
Please include:
Your order number
Clear photos of the item and packaging
Once reviewed, we will offer a replacement or store credit if applicable.
Non-Returnable Items
The following items are not eligible for return or exchange:
Opened or used products
Lip glosses, liquid lipsticks, and matte lip products
Sale or promotional items
Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After this window, orders enter processing and cannot be modified or canceled.
Contact Us
For all shipping or order inquiries, please contact:
[Insert Business Email]
Policy Agreement
By placing an order with Sultry Puckers, you agree to this Shipping & Returns Policy.