STORE POLICY
Customer Care
Sultry Puckers by Serenité Jones
At Sultry Puckers, we are committed to providing luxury lip products and exceptional customer service. Please review our policies before placing an order.
Order Processing
All orders are processed within 2–5 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During product launches, promotions, and holidays, processing times may be extended.
Shipping
Shipping rates are calculated at checkout.
Once an order has been shipped, customers will receive tracking information via email.
Sultry Puckers is not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information provided by the customer.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.
Returns & Exchanges
Cosmetic Safety Policy
Due to hygiene and safety regulations, all lip products are final sale.
For the protection of all customers, we cannot accept returns or exchanges on:
Lip glosses
Liquid lipsticks
Matte lip products
Opened cosmetic products
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
Order number
Photos of the product
Photos of the packaging
Approved claims may receive a replacement product or store credit.
Product Colors & Shade Selection
We make every effort to accurately display product colors.
However, colors may vary due to:
Device screens
Lighting conditions
Photography settings
Individual skin tones and undertones
Actual results may vary from person to person.
Product Use
Customers are responsible for reviewing ingredient information before use.
If irritation occurs, discontinue use immediately.
Individuals with known allergies or sensitivities should perform a patch test before use.
Promotional Offers
Promotional discounts and special offers cannot be applied to previous purchases unless specifically stated.
Offers may be modified or discontinued at any time.
Intellectual Property
All Sultry Puckers branding, logos, product names, images, designs, and website content are protected by intellectual property laws and may not be reproduced without written permission.
Customer Care
We value every customer and strive to respond to inquiries as quickly as possible.
For assistance, please contact:
Sultry Puckers by Serenité Jones
Email: [Insert Customer Service Email]
Privacy & Safety
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Wholesale Inquiries
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Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments